Terms & Conditions

Return of Goods

Please note that all goods are tailor made to your personal requirement and as such fall outside the Consumer Contracts Regulations. Once an order is accepted it cannot be cancelled or changed. Exchanges or refunds will  only be given in the event that goods arrive either in a damaged condition or if there is a sub standard qulaity issue.

Errors and Omissions

Whilst every effort has been made to ensure that services, product and prices are accurate and clearly detailed, Urban Icon accept no liability for any errors or omissions.

Shipping And Handling

All goods delivered by courier will be will need to be signed for upon delivery.

Items out of stock

Where stock is unavailable, the customer will be informed by email with the opportunity to accept an immediate refund, wait for new stock or accept a substitute product. It is not our policy to substitute items without the customer's explicit consent.

Guarantee / Returns

Should any item be faulty, contact Urban Icon to arrange a return and we will either dispatch a replacement or offer you a full refund. Your statutory rights are unaffected 

Always obtain a receipt as proof of posting. Our aim is to provide the customer with a fair, efficient and legal service.

Urban Icon reserves the right to refuse an order 

Need Assistance?

Call our support team on 0845 4856068

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