Terms & Conditions
Return of Goods
Please note that all goods are tailor made to your personal requirement and as such fall outside the Consumer Contracts Regulations. Once an order is accepted it cannot be cancelled or changed. Exchanges or refunds will only be given in the event that goods arrive either in a damaged condition or if there is a sub standard qulaity issue.
Errors and Omissions
Whilst every effort has been made to ensure that services, product and prices are accurate and clearly detailed, Urban Icon accept no liability for any errors or omissions.
Shipping And Handling
All goods delivered by courier will be will need to be signed for upon delivery.
Items out of stock
Where stock is unavailable, the customer will be informed by email with the opportunity to accept an immediate refund, wait for new stock or accept a substitute product. It is not our policy to substitute items without the customer's explicit consent.
Guarantee / Returns
Should any item be faulty, contact Urban Icon to arrange a return and we will either dispatch a replacement or offer you a full refund. Your statutory rights are unaffected
Always obtain a receipt as proof of posting. Our aim is to provide the customer with a fair, efficient and legal service.
Urban Icon reserves the right to refuse an order